When asked why, rather than tell the truth, they said that’s the rules. The gate staff called people holding a mobile boarding pass to have their ID verified AGAIN at the gate, before the boarding process started. Frequent flyers will often automatically go to the majority format, it’s not malicious and it definitely doesn’t deserve being made to be the focus of derision. Airports all over the world have different rules for security screening. Going through T7, a whole load of us experienced one particular TSA officer shouting instructions about what goes where in the trays and rather than do their job, which is to repeat the information, they decided to go up to people and shout at them in a tone as if the person is an idiot and then turn to the queue and say “see, they just don’t listen”, so everyone can look at you like you’re a criminal. ✅ Trip Verified | The TSA staff at JFK and the gate staff need a huge amount of training in customer service and process.
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